We advise companies of many different industries – especially print media, press distribution, telecommunication, insurance and mail-order companies whose businesses are marked by building, conveying and maintaining long-term customer relationships or service providers of these companies. Companies that win the long-term trust of their customers generate valuable contract relationships that must be defended against competitors. Building, growing and maintaining these customer relationships touches on many different legal aspects and demands expert knowledge. Our job covers the various facets of sales, competition and trademark law as well as the fields of e-commerce, internet and data protection.
We establish and structure effective sales systems, design the complete online presence of your company, recommend suitable actions to protect both your client base and company secrets, create profitable cross-selling models, help manage successful customer relationships (CRM), and assist in optimizing the efficiency of receivables management systems.
Companies, sales partners and consumers have a mutual interest in profitable customer relationships – but conflicting ones as well. Through professional consultations and proper planning, e help our clients avoid potential conflicts. We solve unavoidable disagreements. Our clients profit from our vast knowledge and long experience in direct marketing.